Q1: Are you a trading company or manufacturer?

A1: We are an automatic machines design and manufacturing company with over 10 years of experience.

Q2: Do your machines meet the food safety standards?

A2: Yes, the materials used are stainless steel, which meets the standards of food machinery.

Q3: How long is your delivery time?

A3: In general, it takes 2-5 days if the goods are in stock before shipping. 7-15 days if goods are not in stock before shipping. The delivery time of the shipping can take up to 2 months depending on the destination.

Q4: What about your warranty?

A4: We offer a 1-year warranty, the machines can be repaired and the damaged machine parts can be replaced free of charge within this period except in case of inappropriate use.

Q5: What are your terms of payment?

A5: For orders ≤10000USD, we charge the full amount. For orders >10000USD, we charge 50% and the total amount is settled before delivery.

Q6: Is there any installation direction after we received the machine?

A6: Yes, we will provide you with an installation guide for each machine purchased and special assistance from our warm team of technicians.